Question 1

How do I create an account?

Accepted Answer

Click 'Sign Up' and choose whether you want to buy or sell services. Fill in your details, verify your email, and you're ready to start!

Question 2

Is it free to join?

Accepted Answer

Yes! Creating an account is completely free. We only charge a small 6% commission when you successfully complete a project as a freelancer.

Question 3

How do I get started as a freelancer?

Accepted Answer

After signing up, complete your profile, add your skills and portfolio, then create your first service listing. Make sure to include clear descriptions, pricing, and delivery times.

Question 4

How do I find services to buy?

Accepted Answer

Use our search bar to find specific services, browse by categories, or check out our popular services section. You can filter by price, delivery time, and freelancer ratings.

Question 5

How does the payment system work?

Accepted Answer

We use a secure escrow system. When you purchase a service, your payment is held safely until you approve the completed work. This protects both buyers and sellers.

Question 6

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN/Orange) in FCFA and international credit/debit cards in USD. All prices are displayed in USD but can be viewed in your local currency.

Question 7

What are your fees?

Accepted Answer

We charge a 6% commission on completed projects for freelancers. Buyers don't pay any additional fees beyond the service price.

Question 8

When do freelancers get paid?

Accepted Answer

Freelancers receive payment when the buyer approves the work, or automatically after 2 days if no action is taken. Payments are processed in the freelancer's local currency.

Question 9

Can I get a refund?

Accepted Answer

Yes, if you're not satisfied with the delivered work and can't resolve it with the freelancer, you can request a refund through our dispute resolution process.

Question 10

How long does it take to complete projects?

Accepted Answer

Delivery times vary by service and freelancer. Each service listing shows the expected delivery time, which can range from 24 hours to several weeks depending on complexity.

Question 11

What if I'm not satisfied with the work?

Accepted Answer

You can request revisions from the freelancer or open a dispute. Your payment remains in escrow until you're satisfied with the delivered work.

Question 12

Can I cancel an order?

Accepted Answer

You can cancel an order before the freelancer starts working. Once work has begun, cancellations require mutual agreement or dispute resolution.

Question 13

How do I communicate with freelancers?

Accepted Answer

Use our built-in messaging system to communicate with freelancers. This keeps all project-related communication organized and secure.

Question 14

What happens if a freelancer doesn't deliver on time?

Accepted Answer

If a freelancer misses the delivery deadline, you can request an update, extend the deadline, or cancel the order for a full refund.

Question 15

How do I create an effective service listing?

Accepted Answer

Include clear titles, detailed descriptions, competitive pricing, realistic delivery times, and showcase your best work in your portfolio. High-quality images and videos help too.

Question 16

How do I get my first order?

Accepted Answer

Optimize your profile, offer competitive introductory prices, respond quickly to messages, and consider promoting your services on social media.

Question 17

Can I offer custom quotes?

Accepted Answer

Yes! You can create custom offers for buyers with specific requirements that don't fit your standard service packages.

Question 18

How do I handle difficult clients?

Accepted Answer

Always communicate professionally, set clear expectations, and use our dispute resolution system if needed. Our support team is here to help mediate conflicts.

Question 19

Can I increase my prices?

Accepted Answer

Yes, you can update your service prices at any time. However, existing orders will continue at the originally agreed price.

Question 20

I'm having trouble logging in. What should I do?

Accepted Answer

Try resetting your password using the 'Forgot Password' link. If that doesn't work, contact our support team for assistance.

Question 21

How do I update my profile information?

Accepted Answer

Go to your dashboard and click on 'Settings' or 'Profile' to update your personal information, skills, portfolio, and payment details.

Question 22

Why can't I upload my files?

Accepted Answer

Check that your files are in supported formats (JPG, PNG, PDF, DOC, etc.) and under the size limit. Clear your browser cache and try again.

Question 23

How do I delete my account?

Accepted Answer

Contact our support team to request account deletion. Note that you'll need to complete any ongoing orders before we can process the deletion.

Question 24

Is my personal information secure?

Accepted Answer

Yes, we use industry-standard encryption and security measures to protect your personal and payment information. We never share your data with third parties.

Frequently Asked Questions

Getting Started

Payments & Pricing

Orders & Delivery

For Freelancers

Technical Support

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